faq
I need help, how do I get it?
If your question is about the content of the image, the best idea is to e-mail or call us at 510-526-0800. If your question is about the printing process or delivery, contact our affiliate Pictopia. You can e-mail Pictopia at support@pictopia.com, or call us at 1-800-704-2793 ext. 3 during normal business hours (Monday through Friday, 8am to 5pm, Pacific Time). You may also follow this link to read Pictopia's frequently asked questions.
What photos are available for purchase from this service?
At present we are offering almost images on the website including images of San Francisco Bay from the recent show at the Oakland Museum.
How fast can I get my print?
Once you have placed your online order via Pictopia, allow five working days, plus shipping.
What makes Pictopia archival photo prints so good?
Pictopia archival prints are true photographic prints made on Fuji Crystal Archive® paper. As silver halide photographs, these images yield an extraordinary color range as well as sharp detail in a predictable, repeatable, digitally controlled process. The state-of-the art digital enlarger exposes 180 million pixels onto the paper when making a 40" x 50" print. By comparison, digital cameras capture up to 1 to 6 million pixels.
The digitized image is transferred to the paper via lasers in the LightJet printer, a color enlarger that uses extremely precise controls to 'paint' the image onto photographic paper, resulting in the highest quality conventional photographic print. These continuous tone photographs, made without dots, either ink jet or lithographic, render details and subtle graduations smoothly and naturally. The colors are extraordinarily deep and rich with a full range of detail that is sharp and clear, seen even in a large print under close inspection.
Our LightJet prints are rated at up to 60 to 70 years of display life under standard, fully illuminated gallery light conditions. This color durability is more than double that of dye transfer and Ilfochrome® prints, which previously set the stability standards for color photographic prints.
What is the print finish?
Prints are shipped with a matte finish.
How are the prints shipped?
8X10 and 11X14 prints are shipped flat. All larger prints are rolled, and shipped in mailing tubes.
What are the dimensions and prices of prints?
Four standard sizes are offered at the following prices. Prices do not include shipping charges. Sales tax will be added for California orders
Is framing available?
Yes, framing options are available. To provide the greatest longevity and most stable environment for your photographs, Pictopia provides museum-grade matting and framing at a reasonable price to help you enjoy and protect your investment. We use high quality wooden frames, Nielsen metal frames, acid-free museum board for the mat window and archival materials for corners, hinges and backing. The simple look of the frame honors each photograph with the respect of a great presentation. The 100% rag museum board provides a striking border for the photograph, and plexiglass glazing has been selected for lightness, safety in shipping, and its brilliant clarity. Only the finest materials and craftsmanship are provided.
The frames and mat windows center each print within 2 inch borders, with an extra one half inch added at the bottom to provide a natural "centered" look.
When ordering a framed print, please allow fourteen days for us to fulfill your order.
Can I order a digital copy of a photo instead?
Yes, but only for commercial use through a stock licensing agreement. We do not send digital files for personal use. For more information on the fees for commercial licensing email us at stock|at|davidsanger.com
What is a commercial use of a photograph?
Commercial use is any use that brings value to the person or organization displaying the photograph to the public. Commercial usages includes publication in magazines, newspapers, newsletters, brochures, flyers, photocopied handouts, and any website or e-mail distribution. Even a non-profit organization or a private individual who uses a photograph in this manner is using it commercially.
How can I use an David Sanger Photography photo commercially?
Any commercial usage must be approved by David Sanger. Please contact us for ordering information at stock|at|davidsanger.com
Can I use the photo on my website?
Not without permission from David Sanger Photography. This is considered a commercial use.